Our 3R Policy

ST Fashion's 3R Policy: Redo, Replace, Refund

At ST Fashion, we value the satisfaction and trust of our customers. In line with our commitment to delivering high-quality products, we have established a 3R policy that ensures your peace of mind. Our 3R policy consists of three options: Redo, Replace, and Refund, aimed at resolving any issues you may encounter with our products.

  • Redo (Stitching): If you receive a product from ST Fashion that requires stitching adjustments or repairs, we offer the option to redo the stitching. Simply contact our customer support team within 7 days of receiving the product, providing details of the specific issue. We will arrange for the necessary alterations to be made, ensuring that the product meets your expectations.
  • Replace: In the event that you receive a defective or damaged product, we provide the option to replace it. Please contact our customer support team within 7 days of receiving the product, clearly describing the issue you encountered. We will guide you through the replacement process, ensuring that you receive a new product.
  • Refund: We understand that sometimes a product may not meet your expectations despite our best efforts. In such cases, we offer a refund option. If you are unsatisfied with your purchase, contact our customer support team within 7 days of receiving the product, explaining your reasons for the refund request. We will initiate the refund process after verifying the eligibility criteria outlined in our refund policy.

Important Points to Note:

a. Eligibility: To be eligible for the 3R policy, please ensure that you contact our customer support team within the specified timeframe mentioned above. Additionally, the product should be in its original condition, with all tags and labels intact.

b. Proof of Purchase: Please retain your original order confirmation or receipt as proof of purchase, as it will be required to validate your claim under the 3R policy.

c. Final Discretion: ST Fashion reserves the right to make the final decision on whether to redo, replace, or refund a product, taking into consideration the nature of the issue and the compliance with our 3R policy.

We hope that our 3R policy demonstrates our commitment to customer satisfaction and provides you with confidence when purchasing from ST Fashion. If you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team.

Thank you for choosing ST Fashion!